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All eLearning users can obtain help via the ITS Helpdesk on 336 56000, where you will be re-directed to the appropriate Unit.

This section contains links to, and contact details for the most appropriate areas for your eLearning query. It is divided into three sections:

• Help for Staff - Technical Queries (ITS)
• Help for Staff - Design and Development Queries (TEDI)
• Help for Students (AskIT)

All the services listed are free.

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Help for Staff - Technical Queries

Site Usage (passwords)

ITS Help Desk

• x56000 (Option
  

Online Application Form. Online request form for a Blackboard site, accompanied by instructions.

Help for Staff - Site Design and Development Queries

Site Development (how to use the eLearning software questions, general queries)

TEDI Help Desk

• x56000
  
• Fill out this online form to send an email request for assistance:
  
  
  My Details:

  * My name:

  
  
  

  * My Email address:

  
  
  

  * My Phone number:

  
  

  Contact me by:

  
  
  Email Phone
  
  
  

  My Query:

  * My query relates to:

  
  Choose One User enrolment query Content query Blackboard tools query Other
  
  

  Details:

  
  Enter details here:
  
  
  
  

  * = required field
  
  

Site Development (general eLearning queries)

TEDI Instructional Design

• x11253 / 53068 (Wendy)
  
• projectmanager@tedi.uq.edu.au

eLearning Training (schedule, timing, topics)

TEDI Staff Development

• Staff Development site at http://www.tedi.uq.edu.au/sdh/

Queries can be answered at:

• x53019 (Diane) or x52666 (Roberta)
  
• StaffDev@tedi.uq.au
  

eLearning Education Officer (arranging additional training)

• x56725 (Valerie)
  
• staff-dev@elearning.uq.edu.au

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Help for Students

my.UQ login
http://www.my.uq.edu.au

UQ eLearning login
Log in to eLearn without accessing my.UQ
http://www.elearning.uq.edu.au

Blackboard Student Support
AskIT
http://askit.uq.edu.au

Username or Password Problems
UQconnect
http://uqconnect.net

University of Queensland Internet Code of Practice
All students are to read & understand this policy
http://www.uq.edu.au/hupp/contents/view.asp?s1=6&

Browser downloads
UQconnect online helpdesk
http://uqconnect.net/helpdesk/

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